App Review Support

Stop losing users to unanswered reviews. App Review Support monitors your App Store and Google Play reviews around the clock, drafts professional responses that sound human, and sends them only after you approve via Telegram.

How It Works

1. Every 2 hours, the agent scans for new reviews across all your configured apps on both App Store and Google Play.
2. It fetches your app metadata — description, features, pricing, subscriptions, free trial availability — so every response is contextually accurate.
3. For each new review, it reads the rating, language, and specific content, then drafts a personalized response. No "Thank you for your feedback" templates. Every response references what the reviewer actually said.
4. Draft responses arrive on Telegram with the original review text, star rating, platform, and app name.
5. Reply "ok" to send, type your own text to override, or "skip" to ignore.
6. The approved response is posted directly via the store's API.

Smart Response Tone

• 5 stars — Warm, brief, genuine. 1–2 sentences. Just a natural thank you.
• 4 stars — Quick thanks, casually asks what could be better.
• 3 stars — Acknowledges the specific issue, says what's being done.
• 2 stars — Owns the problem, addresses each complaint directly, offers help.
• 1 star — Apologizes directly, addresses the specific issue, provides support email.

Pricing-Aware Responses

The agent reads your app's subscription plans and trial info. If someone complains about cost and your app has a free trial, it mentions the trial. If someone says "can't try for free" but a trial exists, it politely corrects them. It never makes up pricing information — only references what's actually on the store.

Multi-Language Support

The agent detects the review language automatically and responds in the same language. Turkish review gets a Turkish response. Arabic gets Arabic. Japanese gets Japanese. No manual translation needed.

What You Need to Provide

• App Store Connect API Key — Key ID, Issuer ID, Private Key, App IDs, and support email
• Google Play Service Account — Service account JSON (base64), package names, and support email
• Telegram Bot — Bot token and your user ID for approvals

Schedule & Control

Scans every 2 hours, 24/7. Works with multiple apps simultaneously — all your iOS and Android apps in a single agent. Full control over every response. Nothing gets sent without your approval.