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WIRO · LEGAL

Service Credit Terms

Last Updated: February 27, 2026

  1. Service Credit Terms

These Wiro Service Credit Terms ("Terms") are an agreement between you and Wiro AI Inc. (or our affiliates) and govern your purchase, receipt, or use of any credit redeemable for our Services ("Service Credit"). Capitalized terms used but not defined in these Terms will have the meanings set forth in the agreement between you and Wiro governing your use of the applicable Services (the "Agreement").

  1. Modifications

We may modify these Terms at any time by posting a revised version on our website or by emailing the email associated with your account. The modified Terms will become effective upon posting or, if we notify you by email, as stated in the email message. By receiving or using any Service Credit after the effective date of any modification to these Terms, you agree to be bound by the modified Terms.

  1. Suspension and Termination

We reserve the right to suspend or terminate your use of the Services in accordance with the Agreement, including suspending or terminating your Service Credit balance, in compliance with applicable law.

  1. No Transfers

We prohibit and do not recognize any purported transfers, sales, gifts, or trades of Service Credits. Evidence of any attempt to use, sell, or transfer Service Credits in any manner violates these Terms and may result in revocation, termination, or cancellation of the Service Credits and/or your use of the Services without refund and/or immediate suspension or termination of your account.

  1. Balance Responsibility

Your available Service Credit balance may be reviewed in your Wiro account dashboard. You are solely responsible for verifying that the proper amount of Service Credits has been added to or deducted from your balance. Your Service Credit balance is not a bank account, digital wallet, stored value account, or other payment device.

  1. Non-Refundable; Expiration

All sales of Services, including sales of prepaid Services, are final. Service Credits are not refundable except where required by law. Unused deposit and auto top-up credits expire one year after the date of purchase. Unused subscription credits expire at the end of each billing period (one month) as described in Section 11.

  1. Nature of Service Credits

Service Credits are not legal tender or currency; are not redeemable, refundable, or exchangeable for any sum of money or monetary value (except where required by law); have no equivalent value in fiat currency; do not act as a substitute for fiat currency; and do not constitute or confer upon you any personal property right. Service Credits are non-transferable and may be used only in connection with the applicable Service for which they were issued.

  1. Promotional Credits

We may also offer Service Credits free of charge as part of a promotional program rather than for purchase ("Promo Service Credits"). Promo Service Credits will not be applied against any sales, use, gross receipts, or similar transaction based taxes that may be applicable to you.

  1. Prepaid Service Credits

We may offer the option to prepay for certain Services through the purchase of credits ("Prepaid Service Credits"). Prepaid Service Credits represent the amount you have paid in advance for use of the respective Services. Additional terms may apply to specific Services.

  1. Auto Top-up

You may elect to enable an auto top-up feature within your account settings. If enabled, you may specify threshold and top-up parameters (e.g., "if balance falls below $5, reload $25"), and Wiro or its payment processor is authorized to automatically charge your designated payment method in accordance with such instructions. You remain responsible for ensuring that your payment method information is accurate and up to date, and that sufficient funds are available for successful reloading. Wiro shall not be liable for any service disruption resulting from a failed auto top-up.

  1. Subscription Credits

If you subscribe to a Wiro plan, Service Credits will be added to your Credit Balance at the beginning of each billing period. Unused subscription credits expire at the end of each billing period (one month) and do not roll over to the next period unless otherwise specified. These credits are subject to the same terms as Prepaid Service Credits.

  1. Contact

If you have questions about these Terms, please contact us at [email protected].