Voice Receptionist

Never miss a phone call again. Voice Receptionist answers your business line — Twilio inbound calls AND web voice — with a real-time AI that recognizes your customers, books appointments from your calendar, drafts CRM notes, and streams a live transcript straight to your chat.

How It Works

1. Connect a Twilio phone number, or enable the web voice button on Wiro-Web — or both. AND/OR setup, no platform lock-in.

2. A caller dials your number (or clicks the button). The bridge accepts the call in under 5 seconds, looks up the caller in HubSpot if connected, fetches the next 7 days of free calendar slots in parallel.

3. The AI greets in real-time using your configured voice persona (alloy, echo, nova, …) and speaks the caller's language naturally — gpt-realtime-mini delivers under 300ms end-to-end latency.

4. A live transcript streams into your chat panel as the conversation happens — operator can read along, mute the caller, or end the call any time from the dashboard.

5. After the call, the agent classifies intent, drafts CRM notes, calendar events, and follow-up emails, then sends an operator report on Telegram with everything ready for one-tap approval.

Two Inbound Channels

• Twilio Voice — Bring your own Twilio number. Webhook auto-config writes the inbound URL into the Twilio IncomingPhoneNumber, no manual console setup. HMAC signatures, max-call seconds, hold strategy and TLS all handled.

• Web Voice — Browser-side voice button on the Wiro-Web operator panel (or embedded widget for API users). 24kHz PCM passthrough through Web Audio API + AudioWorklet, with low-latency gapless playback.

Smart Caller Recognition

• HubSpot phone match — Caller number is searched in your HubSpot CRM; on hit the agent greets by name and uses tags + last interaction date for context.

• VIP / loyal / lead / complaint tags — Tone, persona and pacing auto-adjust per tag — all configured in cs-voice-config, edit in plain markdown anytime.

• Web caller hint — Operator can type a display identifier (name, email, short note) before launching a web call so the agent has context even without a phone match.

• Anonymous callers — Generic but professional intro. No failure path: HubSpot/Apollo unreachable just means a generic greeting.

After-Call Intelligence

Every call ends with a structured operator report:

• Intent classification — appointment, lead, existing customer, complaint, info, or spam

• HubSpot Note draft — caller summary attached to the matched contact (or a new contact draft if nobody matched)

• Calendar event draft — when the caller agreed on a time slot, the slot is pre-filled into a Google Calendar event ready to publish

• Email follow-up draft — Brevo, Mailchimp, SendGrid, or HubSpot, whichever you have connected

• Telegram report — concise call summary with all drafts surfaced for one-tap approval

Nothing is sent or saved without operator approval. Drafts only.

Multi-Model Realtime Engine

The agent works with multiple realtime providers — switch by changing one line in cs-voice-config:

• openai/gpt-realtime-mini — most affordable, default, ~300ms latency, English + Turkish + 60 more languages

• openai/gpt-realtime — premium quality, sharper persona adherence

• elevenlabs/realtime-conversational-ai — ElevenLabs voice cloning with 32 voices

• nvidia/personaplex-realtime — NVIDIA stack with fine-tuned personas

Operator Controls

• Live transcript panel — every word both ways, role-tagged, scrollable with timestamps

• Mute / end controls — operator can interrupt or terminate the call from the chat panel at any time

• Concurrent call counter — Redis-backed atomic counter caps simultaneous calls per agent (default 3, configurable)

• Pre-call credit check — refuses calls if the remaining budget cannot cover at least one full max-duration session — no surprise bills

Predictable Billing

Realtime calls bill in 30-second buckets regardless of length — a 12-second call costs the same as a 30-second call. No fractional second debates, easy to forecast monthly cost. Twilio carrier costs go through your own Twilio account; you pay Wiro only for the realtime AI usage on top.

What You Need to Provide

• Twilio Voice (required for phone) — Account SID, Auth Token, one or more phone numbers in E.164 format

• Web Voice (optional) — No setup, browser-only on Wiro-Web

• HubSpot (optional) — For caller recognition by phone number

• Google Calendar (optional) — Service account JSON for slot lookup and event drafts

• Email provider (optional) — Brevo, Mailchimp, SendGrid, or HubSpot for follow-up email drafts

• Telegram Bot (optional) — Bot token + your user ID for approvals and reports

Schedule & Availability

The agent is online 24/7. Business hours, holiday closures, and after-hours behavior are all configured in cs-voice-config — the agent honors them automatically (e.g. takes a message and offers a callback during off-hours, escalates legal/refund/complaint topics to the operator immediately).